Business Editors/High-Tech Writers
SAN FRANCISCO--(BUSINESS WIRE)--Oct. 1, 2002
Headpedal Inc., the leading interactive character software company, today announced the release of Headpedal Email Agent(TM), the first customer relationship solution that allows businesses to deliver talking, animated characters through email to their existing and prospective customers. Headpedal Email Agents enable companies to present key marketing and customer support messages to their customers in the most intuitive and engaging manner.
Headpedal's Email Agent characters act as virtual company representatives for customer service, technical support, sales, promotions, and other customer facing functions. Headpedal Email Agents quickly generate ROI by increasing sales, improving email click-through rates and customer satisfaction, and increasing a company's product and brand visibility.
"The Headpedal Email Agent solution takes email marketing and customer care to a new level. It allows us to grab our subscriber's attention more effectively and increase our click-through rates, all while maintaining a friendly attitude," said Damir Perge, CEO, chairman and co-founder of Futuredex. "Through Headpedal Email Agent we will be able to guide traffic to featured areas of our website, promote our new magazine for private capital investors, and increase customer acquisition."
Headpedal Email Agent integrates with other Headpedal Agent solutions to provide fully interactive web-based experiences, effectively guiding consumers through self-help tasks, such as answering common questions, assisting with completing forms, enabling sales transactions or troubleshooting problems. Headpedal's template-based agent system has been developed to rapidly deliver customer-friendly characters capable of real-time dialog and animation, with little or no back-end IT integration. In addition, Headpedal's Email Agent templates allow companies to quickly and easily deploy character email campaigns. Email messages can be easily updated and modified to target different customer segments. Headpedal's technology integrates fully with the major email software solutions and providers.
About Headpedal
Headpedal develops and sells Character User Interfaces (CHUIs(TM)) for customer support, self-help sales assistance, product promotions and demonstrations, email marketing, and other CRM applications. Headpedal solutions reduce customer support costs, improve cross-selling efforts, increase customer retention and promote brand loyalty. Headpedal was founded in May 2000 and has since gained momentum through venture funding, cutting-edge product development, Fortune 100 customers, and national news coverage.
Headpedal(TM), Headpedal Agents(TM), Headpedal Email Agent(TM) and CHUI(TM) are trademarks of Headpedal Inc. All other company and product names may be trademarks of the respective companies with which they are associated.
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